ALIGNED OPS LLC

Terms and Conditions

Last updated: September 11, 2026

These Terms describe the conditions for using alignedopsusa.com and accessing resources offered by Aligned Ops LLC (“Aligned Ops,” “we,” “us,” or “our”). Please read them before using the website or purchasing an offering.

1. Our services

Aligned Ops provides delivery system assessments, delivery and operating model transformation, and fractional or interim leadership. Our work may include advisory support, design, implementation, and leadership responsibilities as agreed with each client.

We may also offer educational materials, diagnostic tools, templates, and other digital resources.

2. Client engagements

Consulting and leadership engagements are governed by a separate written agreement. That agreement defines the scope, deliverables, responsibilities, fees, payment terms, confidentiality, intellectual property, cancellation, and other engagement-specific conditions.

If these website Terms conflict with a signed services agreement, the signed agreement controls for that engagement. Contacting us, submitting a form, or participating in an introductory conversation does not by itself establish a client engagement.

3. Website information and resources

General website content and educational resources are provided for informational purposes. They do not replace advice tailored to your organization or establish a commitment to provide services.

Our content and services are not a substitute for legal, tax, accounting, financial, or other regulated professional advice. Seek appropriately qualified advice when needed.

4. Purchases, payments, and refunds

Prices, included materials, delivery methods, and applicable purchase conditions are described in the relevant offering or checkout information.

Digital product refunds and cancellations are governed by the terms disclosed for that product at the time of purchase, subject to applicable law. Consulting fees, deposits, cancellations, and refunds are governed by the applicable services agreement.

If an offering’s purchase or refund conditions are unclear, contact us before purchasing. These Terms do not remove rights that cannot legally be waived or change the conditions of an earlier purchase retroactively.

5. Intellectual property

Unless otherwise identified, Aligned Ops owns or licenses the website’s text, branding, graphics, frameworks, and resource materials.

Unless a resource states otherwise, you may use resources lawfully provided to you for your own personal or internal business purposes. You may not resell, publicly distribute, sublicense, or represent those materials as your own without our written permission.

Ownership and permitted use of client deliverables and pre-existing materials are addressed in the applicable services agreement.

6. Acceptable use

You agree not to misuse the website, interfere with its operation, attempt unauthorized access, introduce harmful code, infringe another person’s rights, or submit unlawful or misleading information.

You are responsible for having appropriate authority to share information or materials you provide to us.

7. Confidential information

Confidentiality obligations for client engagements are governed by the applicable written agreement. Please do not send sensitive or confidential business information through a public inquiry form before appropriate arrangements are in place.

Our handling of personal information is described in our Privacy Policy.

8. Outcomes and responsibilities

Results depend on factors including organizational conditions, leadership decisions, available resources, participation, and implementation. We do not guarantee a specific delivery, financial, or business outcome.

Examples and performance results shown on the website describe particular experiences and do not promise similar results for another organization. Results identified as Jessica Murray’s prior enterprise experience occurred before founding Aligned Ops.

Decision-making authority, implementation responsibilities, and any delegated leadership authority are defined in the applicable services agreement.

9. Third-party links and services

The website may link to or use third-party services. Those providers operate under their own terms and policies. We do not control their content, availability, or practices.

10. Website availability and limitations

We aim to keep website information useful and accurate, but do not warrant that the website will always be available, uninterrupted, or free of errors. We may update or remove website content as needed.

To the extent permitted by law, the website and its general informational content are provided “as is” and “as available.” Nothing in these Terms excludes rights or liabilities that cannot lawfully be excluded. Liability relating to paid client services is addressed in the applicable agreement.

11. Changes to these Terms

We may revise these Terms and post updates with a new date. Changes do not amend an existing signed services agreement without the agreement required by that contract. Additional notice or consent will be provided where required by law.

12. Contact

For questions about these Terms or an offering, contact:
Aligned Ops LLC
jessica@alignedopsusa.com